Three Simple Steps

Frequently Asked Questions

• What is WhatsApp Automation?

  WhatsApp Automation uses software to send, receive, and manage messages on WhatsApp without manual intervention. It allows businesses to set up chatbots, broadcast campaigns, automate replies, and integrate messaging with CRMs for seamless customer communication.

• Is it safe to use WhatsApp Business API?

  Yes, using the official WhatsApp Business API is completely secure and compliant with Meta's policies. Our platform ensures end-to-end encryption, data privacy, and adherence to all business messaging guidelines to protect both your brand and your customers' information.

• Can I send bulk messages to my customers?

  Absolutely. You can send personalized bulk messages (broadcasts) to thousands of contacts at once. The system respects WhatsApp's template rules and opt-in requirements, ensuring high deliverability rates while keeping your sender reputation intact.

• Do I need technical skills to set this up?

  Not at all. Our drag-and-drop workflow builder is designed for non-technical users. You can create complex automation sequences, chatbots, and campaigns visually without writing a single line of code. We also provide templates and dedicated support to help you get started quickly.

• How does the AI chatbot work?

  Our AI chatbot uses Natural Language Processing (NLP) to understand customer intent and respond naturally. It can handle FAQs, qualify leads, book appointments, and route complex queries to human agents—all within WhatsApp, providing 24/7 instant support.

• Can I integrate this with my existing CRM?

  Yes, we offer native integrations with popular CRMs like HubSpot, Salesforce, Zoho, and more. You can also use our open API or webhooks to connect with any custom backend, ensuring WhatsApp data syncs seamlessly with your existing tech stack.

• What happens if a customer opts out?

  When a user replies "STOP" or opts out, our system automatically updates their status in your database and pauses all future automated messages. This keeps you compliant with anti-spam regulations and respects your customers' preferences.

• Is there a limit on how many messages I can send?

  Limits depend on your WhatsApp Business Account (WABA) tier and verification status. New accounts start with lower daily limits which increase as you build trust and volume. We monitor usage closely to ensure smooth delivery and prevent restrictions.

• Can multiple team members access the inbox?

  Yes! Our Team Inbox feature allows multiple agents to handle conversations from a single WhatsApp number. You can assign chats, add internal notes, set statuses, and track performance per agent without switching between personal phones.

• How much does it cost?

  Pricing is based on a subscription model plus standard WhatsApp conversation charges set by Meta. We offer flexible plans tailored to small businesses and enterprise volumes. Contact us for a customized quote based on your expected message volume and features.

• Can I personalize messages with customer names?

  Yes, you can use dynamic variables (e.g., {{first_name}}, {{order_id}}) in your templates and broadcasts. This allows you to send highly personalized, relevant messages that increase engagement and conversion rates significantly.

• What kind of support do you provide?

  We provide 24/7 premium support via chat and email. Dedicated account managers are available for enterprise clients to assist with onboarding, strategy, and troubleshooting. We also have a comprehensive knowledge base and video tutorials.